Order before 5pm Monday– Friday or before 1pm on Saturdays and Sundays. We aim to dispatch orders the same day of purchase.
Feel free to contact us should you have any questions about your order. Please include your order number in your message.
UK DELIVERY OPTIONS
Economy – 3-5 working days – £3.50
Standard – 2-3 working days – £5.00
Express – 1-2 working days – £7
Free shipping – on all orders over £70
Please note delivery times are an estimation only and are subject to delays.
INTERNATIONAL DELIVERY OPTIONS
Express – 6-8 working days – £15
Standard – 8-10 working days – £10
Free shipping – on all orders over £120
Please note delivery times are an estimation only and are subject to delays.
Local customs and duty charges may apply . We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers to the local carrier in your country or air and ground transportation strikes or delays.
INTERNATIONAL SHIPPING NOTICE
If your location is not listed as an option for international shipping please contact us prior to placing your order. Thank you.
RETURNS
It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise then these need to be reported to us immediately so we can investigate. Please contact orders@naturalsbynekay.com stating your order number and order date to arrange your return.
Please ensure all goods are in original packaging, secured, undamaged and unopened. Please note at this time customers are responsible to cover the costs of returns. It is advised customers using a tracked return service.
Our returns policy does not affect your statutory rights.
RIGHT TO CANCEL
You have the right to cancel your order within 5 hours of placing it to receive a full refund. Please contact orders@naturalsbynekay.com stating your order number and order date for information on canceling orders.
COMPLAINTS
If you are unhappy with any of the services or products we have offered you we would love to hear from you and hear what we can do to better ourselves. Please email contact@naturalsbynekay.com
Our aim is to resolve any matters that may arise and we may ask you for further details. Please note complaints will be dealt with full confidentiality unless otherwise stated and agreed.